Cloverfield Product Questions
See step by step how the module works in your shop.
Everything set up correctly in one go
On one clear page, you tailor the question form to your shop. You decide where the questions are sent and where the form appears on the product page.
- Receiving address: questions arrive at the address of your choice. The visitor's email address is set as the reply-to address, so you simply answer with the reply button
- Position: below the product images, below the Add to cart button, at the bottom of the product page, or exactly where you want it via the widget
- Show collapsed: only a “Ask a question about this product” button, so the form takes up no space until the visitor clicks it
- Confirmation email: the visitor receives a copy of their question with a link to the product
- Hide carousel arrows: for themes where the arrows and the form don't work well together
- reCAPTCHA v3: optional extra spam protection from Google, invisible to your visitors
- Categories: show the form only on products from the categories you choose. If you choose none, it appears on all product pages
Click Help for the full instructions in 7 languages.
All questions clearly gathered in one place
Under Catalog, Product questions you'll find all the questions from your visitors, newest first. For each question you immediately see the visitor's email address, the product with its reference, the question itself and a link to the product page.
- Search and filter: by date, email address, product, reference, question and status
- Open or answered: the Answered column shows which questions are still waiting for you. Filter on No and you only see the open questions
- View and answer: use View to open the full question, and answer it by email with a single click
- Bulk actions: mark or delete multiple questions at once
If several people handle your customer service, everyone can see right away what has already been taken care of.
Clear help in 7 languages, right in the module
With the Help button you open a complete manual, right inside your own back office. The help page opens in the language of your back office, and with the tabs at the top you can choose English, Dutch, German, French, Spanish, Italian and Polish yourself.
- Where to find what: the questions and the settings, right at the start
- All settings explained: for each setting, the default value and what it does
- Position of the form: which position works with which theme, and how to place the widget yourself
- Emails, spam protection, multistore and GDPR: clearly explained, without technical jargon
- Frequently asked questions: quick solutions for the most common situations, such as a form that isn't visible or emails that don't arrive
Still can't figure it out? Our team will gladly help you personally.
Ask a question, right at the product
This is what the form looks like on your product page. The visitor only fills in their email address and their question, and sends it without leaving the page. If a customer is unsure about size, color or delivery time, they no longer have to search for the contact page, and they stay right where they can place an order.
- Low threshold: just two fields, and logged-in customers already have their email address filled in
- In the position you choose: here below the product images, but it can also go next to the Add to cart button or at the bottom of the page
- Fits your theme: colors and fonts come from your own shop
- Confirmation: if you wish, the visitor receives a copy of their question by email