Cloverfield Product Questions

Never miss another sales opportunity

Every online store knows the scenario: a visitor looks at a product, hesitates, and leaves. Often it comes down to a small question. Does this size fit? Is this part compatible with my device? When can it be delivered? If the visitor can't find the answer quickly, they'll order somewhere else.

With Clover Product Questions, that visitor asks their question right on the product page. They don't have to hunt for a contact page or fill in a separate form, and they never leave the page. You receive the question straight away, with all the product details included, and reply with a single click from your own email client.

How it works

1. The visitor asks their question: they enter their email address and their question. Logged-in customers already have their email address filled in
2. You receive an email: with the question, the product, the product reference and a link to the product page
3. You reply right away: the visitor's email address is the reply-to address, so you simply click Reply
4. The visitor gets a confirmation: optionally a copy of their question, in their own language, with a link to the product
5. Everything is in your back office: every question is saved, even if sending an email fails once

Why Clover Product Questions?

1. Fewer doubts, more sales: a quick answer removes the last barrier to purchase
2. Personal contact: your customer gets a real answer from a real person
3. Insight into your customers: you see exactly which questions come up for which products, and can improve your product descriptions accordingly
4. No extra system: no chat software, no subscription and no external services

In the spot that suits your theme

You choose where the form appears:

1. Below the product images, right next to the photos
2. Below the Add to cart button, exactly when the customer hesitates
3. At the bottom of the product page, below the description
4. Via the widget, anywhere you choose in your theme's template

Want to keep things clean? Turn on collapsed display. Then only a button “Ask a question about this product” is shown, and the form opens only after a click. If you like, show the form only for specific categories, for example products that often prompt questions.

An overview for your whole team

Under Catalog, Product questions you'll find all questions in one place, newest first.

1. Search and filter by date, email address, product, product reference and question
2. Open or answered status: see at a glance which questions are still waiting for a reply
3. Who did what: for every answered question, the date and the team member are saved
4. Bulk actions: mark or delete multiple questions at once

If several people work on your customer service, everyone can see right away what has already been handled. That way no customer gets two replies, and no question gets left behind.

Spam doesn't stand a chance

An open form attracts bots. That's why protection is built in:

1. An invisible field that only bots fill in
2. A security token per product, which also works with full page cache
3. A maximum of 5 questions per IP address per hour
4. Optional Google reCAPTCHA v3, invisible to your visitors

Privacy and GDPR

The module only stores what is necessary: the email address, the question and the IP address. With PrestaShop's official GDPR module (psgdpr), you can add a consent checkbox above the submit button. Product questions are automatically included when you export or delete a customer's data.

Ready for multistore

If you have multiple stores, you configure everything separately per store or store group, including the categories. Each question is saved under the correct store, and emails use the name and address of the store where the question was asked.

Speaks your customer's language

The storefront texts, emails, back office and help page are translated into Dutch, English, German, French, Spanish, Italian and Polish. The confirmation email is sent in the visitor's language, and the notification to you in your store's default language. You can edit the texts yourself via PrestaShop's translations. Email templates can be customized in your theme, and those changes are preserved during updates.

Who is this module for?

1. Stores with products that raise questions, such as clothing and sizes, parts and compatibility, or custom-made items
2. Stores that value personal contact, without the cost of a chat system
3. Teams that handle customer service together and want to see what has already been picked up

Technical

1. Works with PrestaShop 8 and 9
2. Compatible with multistore
3. Works with full page cache
4. Built-in help page in 7 languages

Support, always

Can't figure something out, or want help finding the right position in your theme? Our team will help you personally. You get direct contact with the makers, without a ticket system.